通过空乘英语面试，英语是必考的!但不少考生都会担忧英语这一关，下面记者为大伙带来了乘务英语口语及有关内容，供大伙参考。
乘务英语口语
Before Take-Off
起飞前
1. Morning, madam. Welcome board!
早上好，女性。欢迎登机!
2. May I introduce myself, I'm ___, the chief purser of
this flight.
请允许自我介绍。我叫___，本次航班的乘主任务长。
3. Morning, sir. Welcome aboard. Business class or economy?
早上好，先生。欢迎登机。坐公务还是经济舱?
4. Follow me, please. Your seat is in the middle of the cabin.
请跟我来，你的座位在客舱中部。
5. An aisle seat on the left side ------ Here you are, sir.
是左侧靠走廊座位------这是你的座位。
6. I’m afraid you are in the wrong seat. 20C is just two rows behind on the other aisle.
恐怕你坐错位子了，20C正好在那边走廊的后二排。
7. Excuse me for a second, I’ll check.
请稍等一下，我查查询。
8. The plane is about to take off. Please don't walk about in the cabin.
飞机立刻要起飞了，请勿在客舱内走动。
9. You know the weather in Hongkong is not so good. It has been delayed.
你了解香港的天气不太好，飞机延误了。
10. Air China Flight CA937 leaves at 0730 in the morning.
中国国际航空公司CA937航班，上午7：30起飞。
11. Flight No. 926, leaving Tokyo at 1740, flies nonsTOP back to Beijing.
CA926航班17：40离开东京直飞回北京。
12. You’re flying economy class. Is that right?
你是坐经济舱，对吗?
Emergency Situation
紧急状况
1. Fasten your seat belts immediately. The plane will make an emergency landing because of the sudden
breakdown of an engine.
立刻系好安全带。因为飞机发动机出现问题，将做紧急迫降。
2. Don't panic!
不要惊慌。
3. Our captain has confidence to land safely. All the crew members of this flight are well
trained for this kind of situation. So please obey instructions from us.
大家的机长完全有信心安全着陆。大家所有些机组职员在这方面都受过好的练习，请听从大家的指挥。
4. Take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它!
5. Don't inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.
请勿在客舱内将救生衣充气!一离开飞机立即拉下小红头充气。
6. Put the mask over your face!
戴上氧气面罩!
7. Bend your head between your knees!
把你的头弯下来放在两膝之间!
8. Bend down and grab your ankles.
弯下身来，抓住脚踝。
9. Get the extinguisher.
拿灭火器来!
10. Open seat belts. Leave everything behind and come this way!
解开安全带，别拿行李，朝这边走!
11.This plane has eight emergency exits. Please locate the exit nearest to you. 本架飞机有八个安全门，请找到离你近期的那个门。
12. Jump and slide down!
跳滑下来!
常用高铁乘务英语口语
列车到达北京车站的时间是18点27分
Our train will arrive at Beijing Railway Station at 18:27.
餐车下午6点开始提供晚餐
Our restaurant opens at 6:00pm for supper.
下一站将要到达兰州站，请你提前做好下车的筹备
Our next sTOP will be Lanzhou Station.Please prepare yourself for getting off the train.
还有大约20分钟到达终点站
The destination will be reached in about twenty minutes.
目前的时速大概90公里/小时
Our train currently travels at 90 kilometres an hour.
餐车在列车中部8号车厢
The restaurant is No 8 carriage in the middle of the train.
停车卫生间是要锁闭的，请开车后再用
The toilets are available only when the train is travelling.
Excuse me ,please show your ticket on demand.你好，请出示你的车票。
你好!请打开你的车票1hello,please unfold your ticket,thank you
立刻就要到站了，目前不可以用卫生间，请稍等几分钟。
the train pulling in,toilet is unavailable now,please wait several minutes.
How long will this train take to go to Beijing?这列直达快车开到北京要多长时间?
This express will go straight from Beijing to Tianjin.这列快车从北京直达天津。
What time is the next train to Beijing? 下一趟去北京的车什么时间开?
Excuse me, can you help me find my seat? 劳驾，你能帮我找一下座位吗?
Please show me your ticket, it says which seat is yours .给我看一下你的车票吧，上面有你的座位号。
Excuse me, I need to get a pass. Can I help you with your bags? Can I move it please? 打扰一下，借光。我能助你提包吗?我能移开它吗?
Your child is already over 1.1m， please buy a children` ticket.
你的孩子已超越1.1米了，请买孩子票。
Your child is already over 1.4m， please buy an adult ticket.
你的孩子已超越1.4米了，请买大人票。
Sorry，your luggage is overweight ，please buy a luggage ticket. 对不起，你的行李已超重，请补票。
Please add more ~~yuan for your ticket.你需要加补~~元钱。
How long shall we sTOP here, please?请问在这停车多长时间?
This is a temporary sTOP.目前是临时停车。
It stays for ……minutes.停车…分。
Please don’t get off the train.请勿下车。
The train is now … minutes late.列车目前晚点几分钟。
The train will soon be on schedule.
列车非常快就会正点的。
What have you got inside?里面有哪些东西?
Don’t worry. We’ll try to find it for you.请勿着急，大家设法助你找。
Don’t worry. we’ll manage to give it back to you if we find it.请放心，假如大家找到了，大家设法转交给你。
We’ll keep you informed.大家将随时公告你。
No Dangerous goods are allowed to bring on the train! 严禁携带危险品上车!
Please take care of your valuables.
请保管好贵重物品!
Help us to keep the train clean.
请帮助大家，维持火车清洗卫生。
Take care when you get off the train.
下车时当心。
Luggage must not be put in the gateway. 行李不准放到过道上。
Mind the gap. 小心台阶间跨度
Please keep gateways clear. 请维持过道畅通。
乘务员英语口语面试
I: Tell me about yourself and your past experience.
A: For the past 3 years, I have been working in China East Airlines Corporation Limited. I抦 very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.
I: Why are you interested in this occupation?
A: It抯 always been my dream to be a stewardess. And I like travelling to different places.
I: What do you think is the chief charcteristic for a stewardess?
A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.
I: Do you get angry easily?
A: No, I know how to control my temper.
I: If a passenger had a accident, what would you do?
A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.
I: If you are hired, when can you start work?
A: I can begin to work right away because I am out of work now.
I: What are your salary expectations?
A: I really need more information about the job before we start to discuss salary. I抎 like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.
I: 说说你一个人和你过去的历程。
A: 过去三年我一直在中国东方航空公司工作。我待人宽容，其他人都说这是我的优点。我想作为团队一员，我能作出不少贡献。
I: 你为何对这个职业有兴趣?
A: 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。
I: 对空姐来讲，你觉得主要应该拥有的品质是什么?
A: 空姐应该待人友好、有礼貌、有耐心，对客户和蔼、彬彬有礼。
I: 你容易生气吗?
A: 不，我了解如何控制我们的脾气。
I: 假如有乘客发买卖外，你会如何解决?
A: 我会为他/她做基本的急救，同时让同伴寻求救助。
I: 假如你被录用，什么时间你能开始工作?
A: 由于我现在没工作，所以随时都可以。
I: 你期望拿多少薪水?
A: 在讨论薪水前，我需要更多知道这份工作。我期望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪资是多少，贵企业的佣金规范是怎么样运作的。
空中乘务员英语口语
1.入境
May I see your passport, please? 麻烦请给我你的护照。
Where are you staying? 将在那儿住宿?
Here is my passport / Here it is. 这是我的护照。
I will stay at Boston Hotel. 我将住在波士顿餐馆。
What's the purpose of your visit? 旅游的目的为什么?
Do you have a return ticket to Taiwan? 是不是有台湾回程机票?
Sightseeing。 观光。
Yes, here it is. 有些，这就是回程机票。
How long will you be staying in the United States? 预计在美国停留多长时间?
How much money do you have with you? 你随身携带多少现金?
2.行李遗失方面的空乘英语口语
Where can I get my baggage? 我在什么地方可获得行李?
It's a small ovemight bag. It's light brown. 它是一个茶色小旅游袋。
I can'find my baggage. 我找不到我的行李。
We may have lost some baggage so we'd like to make a lost baggage report.
Would you come with me to the office? 大家可能遗失了几件行李，所以需要填份行李遗失报告。
